Aussie Achiever
King Island Distillery Scores 94.72% for Customer Satisfaction in 2024 Australian Achiever Awards.
King Island Distillery is proud to announce its outstanding performance in the 2024 Australian Achiever Awards for Australia's Specialised Services & Supplies - Retail Wholesale Supplies, scoring a highly commendable 94.72% for customer satisfaction. Announced July 2024.
Recognising Excellence in Customer Service
The Australian Achiever Awards, now in their twenty-seventh year, are a prestigious, independent award system that evaluates businesses based on customer feedback. These awards are an excellent indicator of a well-managed business, reflecting customer satisfaction and service excellence.
The happy snap is of Happy Heidi the female founder, owner and artisan distiller of King Island Distillery, to share her excitement after opening the mail the other day. She shared…
'’I am so GINcited to receive this amazing accolade! Our social media
has lit up after I shared our win, with the GINcredible spirit of people commenting. I feel quite emotional from all the supportive responses I am receiving; it's so humbling and GINspiring!
This fills me to the brim with GINthusiasm to keep distilling the dream GINventing more artisan products and authentic GINventurous experiences.
Everything we offer is crafted with Happy Heidi passion and love for our supporters, to sip on and smile. Thank
The award system assesses businesses across eight key criteria:
- Time-Related Service
- Addressing Client Needs
- Care and Attention
- Value
- Attitude
- Communication
- Overall Perception
- Referral
Each criterion is rated individually, and the final score is an amalgamation of these ratings. A score above 80% is considered exceptional, highlighting the outstanding customer service provided by King Island Distillery.
Client Testimonials
Our customers' feedback speaks volumes about our commitment to service:
- "I place most of my orders through the website. They are dispatched the same or the next day and are always packed meticulously. They include notes in my pack and provide free samples as an added bonus. The website has always been good, and I will keep going back. Heidi even gave special attention to a gift of six bottles I ordered to be sent to Adelaide for my sister's birthday."
Customer Testimonial;
- "Whenever I phone King Island Distillery to restock, they have the order made up by that afternoon. Heidi is really professional and arrives in a nice car and uniform. She follows up on my questions and invites me to tasting nights. I feel like I am a part of their team rather than just a distillery customer. She makes everyone feel included."
What our customers say:
- "I buy particular products from King Island Distillery. The gin is exceptional, as are the vodka and martinis. They use local ingredients and replant for the gin where they can. Heidi keeps us in the loop. And she supports other businesses on the island. Plus the personalised service she provides with notes and cards is excellent."
A Commitment to Excellence
This recognition by the Australian Achiever Awards underscores King Island Distillery's dedication to providing top-tier service and quality products. We thank our customers for their continued support and look forward to serving you with the same level of excellence in the future.
Award Contact Information:
For verification of this report, please contact:
- Jody Harwood, Director, Australian Achiever Awards
King Island Distillery remains committed to delivering exceptional products and services, ensuring our customers always have a reason to celebrate with us. Thank you for your support! ♡ hh♡
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